diff --git a/INSTALL b/INSTALL
index 802e3cc22..b75d5b2b5 100644
--- a/INSTALL
+++ b/INSTALL
@@ -3,11 +3,9 @@ How to build and install ecCodes library/tools
 
 Building and installation has been tested on several platforms and with several compilers.
 However for some platforms modifications to the installation engine may be required.
-If you encounter any problems during the installation procedure please send an e-mail
-with your problem to:
-
-    Software.Support@ecmwf.int
+If you encounter any problems during the installation procedure, please visit our Support Portal:
 
+    https://support.ecmwf.int
 
 Installation using CMake
 ------------------------
diff --git a/README.md b/README.md
index 982fd2476..024dc5c33 100644
--- a/README.md
+++ b/README.md
@@ -67,9 +67,9 @@ To add the Python3 bindings, use pip3 install from PyPI as follows:
 For more details, please see:
 https://confluence.ecmwf.int/display/ECC/ecCodes+installation
 
-If you encounter any problems please send an e-mail with your problem to:
+If you encounter any problems please visit our Support Portal:
 
-   Software.Support@ecmwf.int
+   https://support.ecmwf.int